Refund policy

Refund & Return Policy

We accept return requests within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received, unused, and in its original packaging where applicable. Proof of purchase is required.

How to Request a Return

To request a return, contact us at support@handlane.shop and provide your order number and reason for the return.

Please do not send an item back before receiving return instructions from us. Items returned without first requesting a return may not be accepted.

Approved returns should be sent to:

Handlane
909 Crescent St
Brooklyn, NY 11208
United States

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@handlane.shop. Please provide your order number and relevant details so we can review the issue and provide an appropriate resolution.

Return Shipping

Return shipping responsibility and any applicable return shipping costs will be communicated when your return request is reviewed. If an item is confirmed to have arrived damaged, defective, or incorrect, we will provide appropriate return instructions.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Order Cancellations

If you need to request an order cancellation, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

Email: support@handlane.shop
Phone: +1 831-221-0562