Privacy policy

Privacy Policy

This Privacy Policy describes how Handlane ("Handlane", "we", "us", or "our") collects, uses, and shares personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with our store, we may collect information including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Payment-related information processed through our payment providers
  • Customer support communications
  • Device, browser, IP address, and website usage information

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order and tracking information
  • Process returns and refunds
  • Provide customer support
  • Maintain and improve our website and services
  • Detect and prevent fraud or unauthorized activity
  • Comply with applicable legal obligations
  • Send marketing communications where permitted and where applicable

Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to operate our online store and may process personal information in connection with providing those services.

Service Providers

We may share information with service providers that help us operate our business, including ecommerce, payment processing, order fulfillment, shipping, analytics, customer support, security, and other technology providers.

We only share information where reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our rights.

Payments

Payments are processed through the payment methods made available at checkout. Payment information may be collected and processed directly by Shopify and/or the applicable payment provider. Handlane does not independently store complete payment card information when it is processed by these providers.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, improve our services, and support advertising or marketing features where applicable.

You may be able to manage cookies through your browser settings and any cookie controls made available on our website.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on where you live, applicable law may provide rights regarding your personal information, which may include rights to request access, correction, or deletion of certain personal information.

To submit a privacy-related request, contact us at support@handlane.shop. We may need to verify your identity before processing certain requests.

Security

We use reasonable administrative and technical measures intended to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our store is not intended for children to independently provide personal information or make purchases where prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be posted on this website.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Handlane
909 Crescent St
Brooklyn, NY 11208
United States
Email: support@handlane.shop
Phone: +1 831-221-0562